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Terma Perkhidmatan dan Dasar Privasi my12win

We built this for Malaysia — every clause in our terms, every data-handling practice, and every account condition is written to be clear and actionable for you.

Terma PerkhidmatanDasar PrivasiHak PenggunaPerlindungan DataPolisi Kuki

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Syarat Akses dan Had Bidang Kuasa

my12win Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to my12win and the ability to open an account depends on the laws and regulations of your local jurisdiction. We do not offer services in regions where doing so would conflict with applicable law. When you use our platform — whether to browse the lobby,

1
make a deposit via Touch 'n Go, GrabPay, Boost atau FPX, or engage with live tables — you confirm that you are accessing the service in a region where local law permits it. We reserve the right to suspend or close accounts if we determine that
2
access originates from a restricted territory. Our terms are updated periodically; continuing to use the platform after any update constitutes acceptance of the revised conditions. For any dispute arising from account use or platform access, the applicable governing framework is outlined in the full terms document
3
available on request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI BAHAGIAN UNDANG-UNDANG

Cara Menghubungi Pasukan Undang-Undang Kami

If you have questions about our terms, need to exercise a data right, or want to report a compliance concern, our team is reachable through multiple channels.

E-mel Rasmi Send your legal or privacy enquiry directly to our compliance address. Include your account identifier and the specific clause or data subject request you are raising so we can route it correctly and respond within one business day.

Live Chat Platform Our live chat is available around the clock for account-related legal questions. Start a chat session from within your account dashboard, and our support team will escalate privacy or terms queries to the compliance desk on your behalf.

Borang Aduan Rasmi For formal complaints regarding data handling, account closure disputes, or terms-related concerns, submit our structured complaint form. We log every submission and provide a written response referencing the applicable policy section within three business days.

PERLINDUNGAN DATA DAN AKAUN

Cara Kami Mengendalikan Data dan Keselamatan Akaun

Your account data is handled under a clear set of practices that cover what we collect, how long we keep it, and who can access it.

Pengumpulan Data

We collect only what is necessary to operate your account — registration details, transaction records linked to Touch 'n Go, GrabPay, Boost atau FPX, and session logs for security purposes. No unnecessary personal data is gathered at any stage of account use.

Penggunaan Kuki

Our platform uses session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. Analytics cookies help us understand how pages are used; you can adjust cookie permissions from your browser settings at any time.

Keselamatan Akaun

Account credentials are stored using industry-standard encryption. We apply two-factor verification for high-value withdrawal requests and flag unusual login locations automatically. If we detect suspicious activity on your account, we contact you directly before any action is taken.

Tempoh Penyimpanan Data

Transaction and account records are retained for the period required by applicable financial and anti-fraud regulations. Once the retention period expires, data is deleted or anonymised. You can request details of your specific retention schedule by contacting our compliance team.

Hak Akses Pengguna

You have the right to request a copy of the personal data we hold on you, ask for corrections to inaccurate records, or request deletion where law permits. Submit your request through the official complaint form or via e-mel, and we will respond within five business days.

Hubungi Pegawai Pematuhan

Our compliance officer handles all formal data subject requests and regulatory enquiries. Contact details are in the full privacy document. For urgent account-security issues, our live chat escalation path reaches the compliance desk within the same session where possible.

Soalan Lazim Mengenai Terma dan Privasi

These questions address the legal and privacy points we hear most often. If your situation is not covered here, reach out through the contact paths in the support section above and we will provide a specific written answer.

Access depends on local law and is available where local law permits. We recommend checking your local regulations before opening an account. Accounts originating from restricted regions may be suspended in line with our access policy.

We collect your name, contact details, date of birth for age verification purposes, and payment method identifiers linked to Touch 'n Go, GrabPay, Boost atau FPX. Only data needed to operate and secure your account is requested at the registration stage.

Yes. Submit a data access request through our official complaint form or by e-mel to the compliance address. We will compile and deliver your data in a readable format within five business days of receiving a verified request.

Transaction records are kept for the duration required by applicable financial regulations. Once that period ends, records are deleted or anonymised. Contact our compliance team to confirm the specific retention period that applies to your account type.

Log in to your account dashboard and navigate to the profile settings section to update most personal details. For changes to identity documents or payment-linked information, contact our compliance team directly so verification steps can be completed correctly.

We notify you of material changes via e-mel or an in-platform message before updates take effect. Continuing to use the platform after the effective date of any revision constitutes your acceptance of the updated terms as stated in our terms document.

Use the official complaint form in our support section, or send a written e-mel to our compliance address. We log every submission and provide a written response referencing the relevant policy section within three business days of receipt.

Terma Perkhidmatan dan Dasar Privasi my12win

Cara Menghubungi Pasukan Undang-Undang Kami

Cara Kami Mengendalikan Data dan Keselamatan Akaun

Pengumpulan Data

Penggunaan Kuki

Keselamatan Akaun

Tempoh Penyimpanan Data

Hak Akses Pengguna

Hubungi Pegawai Pematuhan

Soalan Lazim Mengenai Terma dan Privasi

01 Adakah perkhidmatan my12win tersedia untuk semua wilayah di Malaysia?

02 Apakah data peribadi yang dikumpul semasa pendaftaran akaun?

03 Bolehkah saya meminta salinan data peribadi saya?

04 Berapa lama rekod transaksi disimpan oleh platform?

05 Bagaimana saya boleh mengemaskini atau membetulkan maklumat akaun saya?

06 Apa yang berlaku kepada akaun saya jika terma perkhidmatan dikemaskini?

07 Bagaimana cara mengemukakan aduan rasmi berkaitan privasi atau terma?

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